Shipping policy

Shipping Policy

Last Updated: 3/17/2025

Thank you for shopping at My Color Den! We strive to provide you with high-quality, custom-made products. Below are our shipping details to help you understand how and when your items will arrive.

1️⃣ Order Processing Time

All our products are custom-made to order. It typically takes 2–7 business days to fulfill an order before it's shipped. ​

Please note:

  • Processing times may extend during peak seasons or holidays.
  • Orders are not processed on weekends or public holidays.

2️⃣ Shipping Times & Delivery Estimates

After fulfillment, estimated shipping times are as follows:​

Location Estimated Delivery Time
United States 3–4 business days
Europe 6–8 business days
Australia 2–14 business days
Japan 4–8 business days
International 10–20 business days

​Please note that these are estimated delivery times and may vary depending on various factors, including carrier delays and customs processing. ​

3️⃣ Shipping Costs

Shipping charges are calculated at checkout based on your location and the specifics of your order. Occasionally, we may offer free shipping promotions, which will be clearly indicated during the checkout process.​

4️⃣ Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor your shipment's progress.​

5️⃣ Incorrect Addresses

Please ensure that your shipping address is entered correctly. We are not responsible for orders shipped to incorrect addresses provided by the customer.​

If you notice an error in your shipping address, please contact us immediately at mycolorden@gmail.com. If the order has not yet been processed, we will do our best to update the address. However, if the order has already been shipped, additional shipping charges may apply to resend the package.​

6️⃣ International Orders & Customs

For international shipments, customs fees may apply depending on the destination country. These fees are not controlled by us and are assessed by your local customs office. Customs policies vary widely; please check with your local customs office for more information.

7️⃣ Shipping Restrictions

Currently, we do not ship outside of the United States.

​This is subject to change; please contact us if you have questions about shipping to your location.​

8️⃣ Shipping Issues or Questions

If you experience any issues with your order or have questions about shipping, please contact us: